Most people think they’re good listeners. But in reality, many of us spend conversations preparing our next response rather than truly paying attention. When that happens, we miss what really matters — the emotions, concerns, and meaning behind someone’s words.
This course explores the power of empathetic listening and why it is essential for building trust and stronger relationships at work. You’ll learn simple techniques to stay present, understand others more deeply, and respond in ways that make people feel genuinely heard.
